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Our Commitment to Accessibility

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At Foiled Forever, we believe that meaningful keepsakes should be accessible to as many people as possible.

We are committed to providing a welcoming, inclusive and accessible experience for our customers, whether they are:

• Browsing our website

• Placing an order online

• Contacting us with an enquiry

• Ordering a personalised keepsake

• Visiting us at a market or event

• Meeting us at a baby class or pop-up

• Communicating with us about an existing order

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We aim to make reasonable efforts to ensure that customers with different access needs can engage with Foiled Forever and use our services.

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Website Accessibility

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We aim to make the Foiled Forever website as clear, usable and accessible as reasonably possible.

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Where practical, we aim to support accessibility through:

• Clear and consistent page layouts

• Easy-to-read text

• Appropriate colour contrast

• Clear headings and page structure

• Descriptive links and buttons

• Meaningful alternative text for important images

• Keyboard-friendly navigation where supported

• Mobile and tablet compatibility

• Clear product descriptions

• Simple ordering processes

• Plain and understandable language

• Avoiding unnecessary visual clutter

• Clear error messages where possible

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We aim to review and improve accessibility as our website develops.

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Accessibility Standards

Where reasonably practical for our business and website platform, we aim to work towards recognised accessibility good practice, including relevant principles of the Web Content Accessibility Guidelines (WCAG).

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We recognise that accessibility is an ongoing process and that digital platforms, third-party tools and customer needs continue to develop.

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Images and Product Photography

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Foiled Forever is a highly visual business, and our website may include images of:

• Foiled keepsakes

• Handprints

• Footprints

• Framed artwork

• Decorative initials

• Personalised products

• Packaging

• Market displays

• Product examples

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Where images provide important information, we aim to use meaningful alternative text where reasonably possible.

Decorative images may not always require detailed alternative descriptions.

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If you need additional information about a product image or design, please contact us and we will be happy to provide a written description where reasonably possible.

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Personalised Products

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Our products often involve visual choices such as:

• Foil colours

• Font styles

• Layouts

• Frames

• Decorative elements

• Handprint positioning

• Footprint positioning

• Personalised wording

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If you find it difficult to make a selection through the website, please contact us.

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Where reasonably possible, we can provide additional support such as:

• Written descriptions of design options

• Clearer explanations of foil colours

• Help comparing product choices

• Assistance understanding personalisation options

• Alternative ways to provide order information

• Support reviewing artwork proofs

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We will make reasonable efforts to help customers complete their order in a way that works for them.

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Artwork Proofs

Where Foiled Forever provides a digital artwork proof, we understand that some customers may find visual proofs difficult to review.

 

Where reasonably possible, customers may request:

• A written description of the layout

• Confirmation of names and dates

• Confirmation of wording

• Confirmation of foil colour

• Confirmation of print positioning

• Additional explanation of the proposed design

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Customers should contact us before approving a proof if they require assistance reviewing it.

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Alternative Ways to Contact Us

We understand that not every customer can use the same communication method comfortably.

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Depending on availability, customers may contact Foiled Forever through:

• Email

• Website contact forms

• Social media direct message

• Other contact methods published by Foiled Forever

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If one communication method is difficult for you to use, please let us know and we will make reasonable efforts to communicate in an alternative way where possible.

Email: hello@foiled-forever.co.uk

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Support With Online Ordering

If you experience difficulty placing an order through our website, please contact us.

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Where reasonably possible, we may be able to assist with:

• Understanding product options

• Providing product information

• Explaining personalisation choices

• Explaining how to submit handprints or footprints

• Clarifying delivery options

• Helping identify an appropriate product

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For security reasons, we will not ask customers to send complete payment card details through insecure communication methods such as ordinary email or social media messages.

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Markets, Events and In-Person Accessibility

Foiled Forever may attend:

• Local markets

• Craft fairs

• Baby events

• Baby classes

• Pop-up events

• Seasonal markets

• Community events

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We aim to provide a welcoming and inclusive experience at events we attend.

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However, physical accessibility may partly depend on:

• The event organiser

• The venue

• Stall location

• Building access

• Pathways

• Parking

• Toilet facilities

• Lighting

• Noise levels

• Crowd levels

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These factors may be outside Foiled Forever’s direct control.

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Where reasonably possible, we will make adjustments within our own stall or service area to support customers.

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Reasonable Adjustments

If you require a reasonable adjustment to access our services, please contact us.

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Depending on the circumstances and what is reasonably possible, adjustments may include:

• Providing information in a clearer written format

• Explaining products in more detail

• Allowing additional time to review options

• Supporting an alternative communication method

• Providing written confirmation of verbal discussions

• Helping explain personalisation choices

• Describing visual product options

• Assisting with the order process

• Adjusting how information is provided

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We will consider requests individually and make reasonable efforts to support customers.

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Customers With Visual Impairments

Where reasonably possible, we aim to support customers with visual impairments by:

• Providing written descriptions of products

• Explaining foil colours and finishes

• Describing layouts

• Confirming personalised wording

• Providing information about frame options

• Offering additional clarification before production

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Please contact us if you require additional support.

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Customers With Hearing Impairments

Customers who prefer not to communicate by telephone may contact us through available written methods such as:

• Email

• Website contact forms

• Social media direct messages

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Where reasonably possible, we will communicate important order information in writing.

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Customers With Cognitive, Learning or Communication Needs

We aim to communicate clearly and avoid unnecessary complexity.

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Where reasonably possible, we can:

• Break information into smaller steps

• Explain the ordering process clearly

• Confirm key details in writing

• Allow additional time for decisions

• Clarify personalisation requirements

• Repeat or rephrase information

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Customers are welcome to tell us if a different communication approach would be helpful.

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Third-Party Services

Our website and services may rely on third-party providers, which may include:

• Website hosting platforms

• E-commerce systems

• Payment providers

• Delivery providers

• Social media platforms

• Embedded content

• Online forms

• Booking systems

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While we aim to choose suitable services and encourage accessible experiences, we may not have full control over the accessibility of third-party platforms.

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If you experience an accessibility issue with a third-party feature used as part of the Foiled Forever customer journey, please contact us and we will consider whether an alternative method can reasonably be offered.

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Limitations and Ongoing Improvements

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We recognise that some parts of our website or services may not yet be fully accessible.

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Possible limitations may include:

• Older images without complete alternative text

• Third-party website features

• Embedded social media content

• Payment tools

• Certain interactive features

• PDF documents

• Complex personalised design previews

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We aim to review accessibility as our website and services develop.

Where we identify an accessibility barrier, we will consider reasonable and proportionate steps to improve it.

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Accessibility Feedback

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We welcome feedback about accessibility.

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If you:

• Experience difficulty using our website

• Cannot access particular information

• Encounter an accessibility barrier

• Need information in an alternative format

• Require support placing an order

• Have a suggestion for improvement

 

please contact us.

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When contacting us, it may be helpful to include:

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• The page or service you were trying to use

• A brief description of the difficulty

• The device or browser being used, if relevant

• The type of support or alternative format that would help

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You are not required to provide information about a disability or medical condition unless you choose to do so.

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Contact Us

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For accessibility questions, feedback or support, please contact:

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Business name: Foiled Forever
Business owner / legal entity: Chantal Beeson / Foiled Forever
Business address: 28 Clifton Crescent, Frodsham, WA6 7PW
Email address: hello@foiled-forever.co.uk
Website: www.foiled-forever.co.uk

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We will aim to respond to accessibility enquiries within a reasonable timeframe.

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Review of This Statement

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We may review and update this Accessibility Statement from time to time to reflect:

• Changes to our website

• Changes to our services

• New technology

• Customer feedback

• Accessibility improvements

• Changes to relevant guidance or legal requirements

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The latest version will be published on our website.

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