Terms & Conditions

1. About These Terms

These Terms & Conditions explain the basis on which Foiled Forever supplies products and services to customers.

They apply to purchases and orders made through:

The Foiled Forever website
Online checkout
Social media
Email
Direct message
Markets
Baby classes
Pop-up events
Craft fairs
In-person appointments
Other sales channels operated by Foiled Forever

Please read these Terms & Conditions carefully before placing an order.

By placing an order with Foiled Forever, you agree to be bound by these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

2. About Foiled Forever

Foiled Forever is a UK-based business creating personalised foiled keepsakes and related products.

Our products may include:

Personalised foiled handprints
Personalised foiled footprints
Baby keepsakes
Child keepsakes
Family keepsakes
Framed keepsakes
Personalised artwork
Decorative foiled letters
Name prints
Birth detail prints
Inkless print kits
Custom-made designs
Other personalised or handmade products

Business name: Foiled Forever
Business owner / legal entity: Chantal Beeson / Foiled Forever
Business address: 28 Clifton Crescent, Frodsham, WA6 7PW
Email address: hello@foiled-forever.co.uk
Website: www.foiled-forever.co.uk

3. Eligibility to Place an Order

You must be at least 18 years old and legally capable of entering into a binding contract to place an order with Foiled Forever.

If you submit personal information, images, handprints, footprints or other materials relating to another person, including a child, you confirm that you have the authority or appropriate permission to provide those materials to us for the purpose of fulfilling your order.

4. Our Products

Foiled Forever creates personalised and, in many cases, handmade or individually finished keepsakes.

Because of the nature of our products, slight variations may occur between:

Website photographs
Product samples
Market display pieces
Digital previews
Artwork proofs
Finished products

Variations may arise due to:

Foil application
Foil texture
Light reflection
Screen display settings
Paper or card texture
Handmade finishing
Print quality
Customer-supplied source material
Frame materials
Natural production tolerances

These minor variations are part of the nature of personalised and individually produced items and do not necessarily constitute a fault.

This does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

5. Personalised Products

Many Foiled Forever products are created specifically for an individual customer.

Personalisation may include:

Names
Dates
Dates of birth
Birth details
Personal messages
Handprints
Footprints
Photographs
Customer-supplied artwork
Foil colour
Frame choice
Layout
Wording
Design selections

Customers are responsible for providing accurate personalisation information.

Please check all information carefully before submitting your order.

Foiled Forever is not responsible for errors contained in information supplied by the customer, including:

Incorrect spelling
Incorrect names
Incorrect dates
Incorrect birth details
Incorrect wording
Incorrect measurements
Incorrect image selection

Where we have reproduced the information supplied by the customer accurately, the resulting product will not normally be considered faulty solely because the customer later identifies an error in the information they provided.

6. Customer-Supplied Handprints and Footprints

Customers may submit handprints and footprints through methods approved by Foiled Forever.

These may include:

Photographs
Scans
Inkless impressions
Images captured using a mobile phone
Digital files
Other approved formats

The quality of the finished keepsake depends partly on the quality of the source material supplied.

For best results, customers should provide:

Clear images
Good lighting
Sharp focus
Minimal shadows
The complete print visible
The image taken as straight-on as reasonably possible
The highest available image resolution

Foiled Forever may contact the customer if a submitted image is unsuitable or likely to produce a poor-quality result.

7. Artwork Cleaning and Digital Preparation

As part of our service, Foiled Forever may digitally prepare customer-supplied handprints, footprints or images.

This may include:

Removing background marks
Removing obvious accidental smudges
Improving contrast
Improving clarity
Cleaning image edges
Adjusting positioning
Adjusting scale
Aligning prints
Separating prints
Combining prints
Preparing artwork for printing and foiling

Unless specifically agreed otherwise, our aim is to preserve the character and individuality of the original print while preparing it for presentation.

We will not intentionally make significant changes to the unique shape of a handprint or footprint without customer instruction or approval where appropriate.

8. Incomplete or Imperfect Prints

Handprints and footprints, particularly those taken from babies and young children, are naturally variable.

Prints may contain:

Gaps
Smudges
Light areas
Missing sections
Movement marks
Uneven pressure
Partial fingers
Partial toes
Distortion

Foiled Forever may make reasonable visual improvements where appropriate.

However, we cannot guarantee that missing parts of a print can be accurately reconstructed.

Where source material is incomplete, any requested reconstruction or artistic correction may involve interpretation.

Foiled Forever cannot guarantee that digitally reconstructed areas will exactly represent the original hand or foot.

9. Inkless Print Kits

Where Foiled Forever supplies an inkless print kit, customers must:

Read all instructions before use
Follow the supplied instructions carefully
Use the kit only for its intended purpose
Ensure appropriate adult supervision
Keep kit components away from children except during properly supervised use
Follow any manufacturer safety information supplied with the kit

Results may vary depending on:

Technique
Movement
Pressure
Contact time
Surface
Storage
Handling

Foiled Forever cannot guarantee a perfect impression on every attempt.

Where an inkless kit is supplied by a third-party manufacturer, additional manufacturer instructions or warnings may apply.

10. Customer Responsibility for Submitted Materials

By submitting an image, photograph, handprint, footprint, design, text or other material to Foiled Forever, you confirm that:

You have the right to provide it
You have authority or appropriate permission to use it
Our use of it for your order will not knowingly infringe another person’s rights
It does not contain unlawful material

You grant Foiled Forever permission to use, reproduce, edit and process the submitted material only as reasonably necessary to:

Assess your enquiry
Prepare your artwork
Create your personalised product
Fulfil your order
Provide customer service
Resolve production issues

Marketing use is addressed separately in Section 28.

11. Placing an Order

Orders may be placed through:

Our website
Markets
Events
Baby classes
Social media
Email
Other approved sales channels

The ordering process may require the customer to:

Select a product
Select personalisation options
Submit artwork
Submit handprints or footprints
Provide wording
Choose foil colours
Choose frame options
Provide delivery information
Make payment

The customer is responsible for checking all submitted information before confirming the order.

12. When a Contract Is Formed

Submitting an order does not necessarily mean that we have accepted it.

A contract between you and Foiled Forever is formed when we accept your order.

Acceptance may occur through:

Written order confirmation
Email confirmation
Confirmation through our website
Confirmation through another agreed communication method
Beginning production where the order has otherwise been clearly agreed and paid for

We reserve the right to refuse or cancel an order before acceptance where reasonably necessary.

Examples may include:

Pricing errors
Product availability issues
Suspected fraud
Unlawful requests
Inappropriate content
Technical errors
Inability to produce the requested design
Unsuitable source material

If we cancel an order after payment and before supplying the product, we will provide an appropriate refund for the cancelled amount.

13. Prices

All prices are displayed in pounds sterling (£) unless otherwise stated.

Prices will be shown as clearly as reasonably possible before an order is confirmed.

Additional charges may apply for:

Delivery
Premium frames
Additional prints
Additional copies
Design changes
Rush services
Replacement kits
Additional proof revisions
Other optional extras

Any applicable additional charges will be communicated before the customer agrees to purchase them.

We reserve the right to change prices at any time.

Price changes will not normally affect orders already accepted, except where there has been an obvious pricing error.

14. Payment

Payment methods may vary depending on how an order is placed.

We may accept payment through:

Online payment providers
Card payments
Market payment terminals
Bank transfer
Other approved methods

Unless otherwise agreed, payment must be made before production begins.

For personalised products, we may require full payment before:

Artwork preparation
Proof creation
Printing
Foiling
Framing
Production

15. Deposits

For certain orders, Foiled Forever may accept a deposit.

Where a deposit applies, we will explain:

The deposit amount
The remaining balance
When the balance is due

A deposit may become non-refundable once personalised design work, artwork preparation, sourcing of specific materials or production has begun, to the extent permitted by law and where this has been clearly communicated.

This does not affect your statutory rights.

16. Artwork Proofs

For selected personalised products, Foiled Forever may provide a digital artwork proof before production.

A proof may show:

Layout
Names
Dates
Wording
Print positioning
Approximate design arrangement

Digital proofs are intended to help confirm the design before production.

They may not perfectly represent:

Exact foil reflectivity
Metallic shine
Final print colour
Paper texture
Frame appearance
Exact physical dimensions when viewed on screen

17. Customer Approval of Proofs

Where a proof is provided, the customer is responsible for checking:

Spelling
Names
Dates
Birth details
Wording
Layout
Print selection
Orientation
Overall design

Once the customer approves the proof, production may begin.

After approval, changes may not be possible.

If changes are possible, additional charges and additional production time may apply.

Foiled Forever is not responsible for customer-supplied errors that were visible in an approved proof.

This does not affect your statutory rights where we fail to produce the item in accordance with the approved design.

18. Proof Revisions

Unless otherwise stated in the product description, the number of included proof revisions may be limited.

Additional revisions may incur an additional design fee.

Foiled Forever will communicate any additional fee before carrying out chargeable revision work.

A revision means a reasonable amendment to the existing design.

A request for a substantially different design may be treated as a new design request and may incur additional charges.

19. Production Times

Production times vary depending on:

Product type
Personalisation
Artwork complexity
Proof approval
Customer response time
Material availability
Order volume
Seasonal demand

Any production times shown are estimates unless we explicitly agree to a guaranteed deadline in writing.

Production time begins only when all required information has been received, which may include:

Cleared payment
Usable artwork
Handprints
Footprints
Personalisation details
Proof approval

Delays caused by missing customer information do not count as production delays by Foiled Forever.

20. Urgent Orders and Event Deadlines

If an order is required for a specific date, customers must tell us before placing the order.

Examples include:

Birthdays
Christenings
Weddings
Christmas
Mother’s Day
Father’s Day
Baby showers
Memorial dates
Other special occasions

We will confirm whether we believe the requested timeframe is achievable.

Unless expressly guaranteed in writing, delivery dates remain estimates.

Foiled Forever is not responsible for missed events where:

The deadline was not disclosed before ordering
The customer delayed approval
The customer delayed supplying prints or information
A courier experienced delays outside our reasonable control

21. Delivery

Delivery options and charges will be displayed or communicated before purchase where applicable.

Customers are responsible for providing a complete and accurate delivery address.

Foiled Forever is not responsible for delivery issues caused by incorrect or incomplete address information supplied by the customer.

If a parcel is returned because of an incorrect address or failed delivery, additional postage charges may apply before redelivery.

22. Delivery Times

Estimated delivery times are not guaranteed unless explicitly agreed otherwise.

Foiled Forever is not responsible for delays caused by events outside our reasonable control, including:

Courier delays
Postal disruption
Severe weather
Industrial action
Transport disruption
Natural disasters
Government restrictions
Other unforeseen events

Where a significant delay occurs, we will communicate with the customer and act in accordance with applicable consumer law.

23. Risk and Ownership

Responsibility for products passes to the customer in accordance with applicable consumer law.

Ownership of physical products passes to the customer once full payment has been received.

Nothing in this section limits any rights or protections that cannot legally be excluded.

24. Damaged Deliveries

Customers should inspect delivered products as soon as reasonably possible.

If an item arrives damaged, please contact us promptly at:

hello@foiled-forever.co.uk

Please provide where reasonably possible:

Order number
Customer name
Description of damage
Photographs of the item
Photographs of the packaging
Photographs of the delivery label where relevant

We will assess the issue and provide an appropriate remedy where required.

This may include:

Repair
Replacement
Refund
Another appropriate solution

Nothing in this section affects your statutory rights.

25. Cancellations

Cancellation rights depend on:

How the order was placed
Whether the product is personalised
Whether production has begun
Applicable UK consumer law

Customers should contact us as soon as possible if they wish to cancel an order.

For non-personalised products purchased at a distance, statutory cancellation rights may apply.

For products made to the customer’s specifications or clearly personalised, statutory change-of-mind cancellation rights may not apply.

Nothing in these Terms removes any cancellation rights that apply by law.

26. Returns and Refunds

Returns and refunds are handled in accordance with:

Applicable UK consumer law
Our Returns & Refunds Policy

Personalised products cannot normally be returned simply because the customer:

Changes their mind
No longer wants the item
Provided incorrect personalisation
Approved a proof containing customer-supplied errors

However, this does not affect your rights where a product is:

Faulty
Damaged
Not as described
Not produced in accordance with the agreed order
Otherwise non-conforming under applicable law

Please see our separate Returns & Refunds Policy for full details.

27. Market and In-Person Sales

Foiled Forever may sell products or accept orders at:

Markets
Craft fairs
Baby events
Baby classes
Pop-up shops
Community events
Other in-person locations

For products purchased in person, change-of-mind rights may differ from those applying to online purchases.

Where a personalised order is placed at a market for later production, the customer is responsible for checking:

Personalisation details
Contact information
Delivery or collection details
Product choices

Your statutory rights remain unaffected.

28. Photography and Social Media

Foiled Forever may photograph:

Finished products
Market displays
Packaging
Product arrangements
Behind-the-scenes production
Event displays

We will not automatically use customer-submitted photographs or identifiable personal information for marketing simply because an order has been placed.

Where marketing content includes identifiable personal information, such as:

A child’s full name
Date of birth
Birth details
Recognisable photograph
Other clearly identifying information

we will seek appropriate permission where required.

Where separate permission is given, content may be used on:

Our website
Social media
Marketing materials
Market displays
Promotional materials

Please see our Privacy Policy for further information.

29. Intellectual Property

Unless otherwise stated, all Foiled Forever intellectual property remains owned by Foiled Forever or its licensors.

This may include:

Original designs
Templates
Layouts
Branding
Logos
Website content
Product photography
Marketing materials
Design methods
Original artwork created by Foiled Forever

Purchasing a physical product does not automatically transfer copyright or intellectual property rights to the customer.

Customers may use purchased physical keepsakes for normal personal use.

Customers must not reproduce, resell, commercially exploit or copy Foiled Forever designs without written permission.

30. Customer-Supplied Intellectual Property

Customers retain any rights they hold in their own submitted materials.

By submitting materials to Foiled Forever, customers grant us a limited permission to use those materials as reasonably necessary to:

Prepare the order
Edit the artwork
Produce the product
Communicate about the order
Resolve customer service issues

This permission does not automatically allow Foiled Forever to use customer materials for unrelated marketing.

31. Refusal of Orders

Foiled Forever reserves the right to refuse orders containing material that we reasonably believe is:

Illegal
Abusive
Threatening
Hateful
Discriminatory
Defamatory
Infringing
Sexually exploitative
Otherwise inappropriate for our business

If an order is refused before production, an appropriate refund will be issued for amounts paid for unprovided products or services.

32. Product Care

Customers are responsible for caring for finished products appropriately.

Foiled keepsakes and framed artwork should generally be:

Kept dry
Protected from excessive moisture
Protected from prolonged direct sunlight
Handled carefully
Displayed securely
Kept away from excessive heat

Foiled Forever is not responsible for damage caused by:

Misuse
Accidents
Improper storage
Moisture
Excessive heat
Prolonged direct sunlight
Customer modification
Incorrect handling

This does not affect rights relating to faults present at the time of supply.

33. Frames and Display Products

Where a product includes a frame:

Minor variations may occur between batches
Colour may appear different under different lighting
Natural materials may vary
Screen images may not exactly match physical appearance

Customers are responsible for ensuring that frames are displayed or mounted safely.

Foiled Forever is not responsible for injury or damage caused by:

Incorrect hanging
Unsuitable fixings
Unsafe placement
Customer misuse

Nothing in these Terms excludes liability where it would be unlawful to do so.

34. Our Responsibility to You

Foiled Forever will provide products and services with reasonable care and skill where required by law.

We do not exclude or limit liability where it would be unlawful to do so.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence where liability cannot legally be excluded
Fraud or fraudulent misrepresentation
Breach of rights that cannot legally be excluded
Any other liability that cannot be excluded under applicable law

Subject to applicable law, Foiled Forever is not responsible for losses that were not reasonably foreseeable when the contract was formed.

35. Events Outside Our Reasonable Control

Foiled Forever is not responsible for failure or delay caused by events outside our reasonable control.

These may include:

Severe weather
Fire
Flood
Natural disaster
Pandemic
Government action
Postal disruption
Courier disruption
Industrial action
Utility failure
Internet failure
Supplier failure
Material shortages

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate where appropriate.

36. Complaints

If you are unhappy with your order or experience, please contact us.

Email: hello@foiled-forever.co.uk

Please provide:

Your name
Order number
Description of the issue
Relevant photographs where appropriate

We aim to handle complaints fairly and within a reasonable timeframe.

37. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

What information we collect
Why we collect it
How we use it
How long we keep it
Your data protection rights

Please read our Privacy Policy alongside these Terms & Conditions.

38. Changes to These Terms

We may update these Terms & Conditions from time to time.

The version applying to an order will generally be the version in effect when the order was placed.

The latest version will be published on our website with the updated revision date.

39. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

40. No Waiver

If Foiled Forever does not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

41. Third-Party Rights

Unless otherwise stated, these Terms do not give rights to any third party to enforce them.

42. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of England and Wales.

If you are a consumer, you may also benefit from mandatory protections available under the law applicable to you.

Any disputes will be handled by the courts with jurisdiction under applicable law.

43. Contact Information

If you have questions about these Terms & Conditions, please contact:

Foiled Forever
Email: hello@foiled-forever.co.uk
Address: 28 Clifton Crescent, Frodsham, WA6 7PW
Website: www.foiled-forever.co.uk