Question 1

What happens if I enter the wrong name or date?

Accepted Answer

Please check all personalisation carefully before submitting your order.If you notice an error, contact us immediately.If production has not started, we may be able to correct it.Once artwork has been approved or production has begun, changes may not be possible and additional charges may apply.

Question 2

Will you share my baby’s handprint or footprint online?

Accepted Answer

Not automatically.Submitting a print for an order does not automatically give Foiled Forever permission to use identifiable customer content for marketing.Where appropriate, we will request separate permission before using identifiable personalised content

Question 3

Can I return a personalised item if I change my mind?

Accepted Answer

Personalised products cannot normally be returned simply because you change your mind.This is because they are created specifically for you using details such as:NamesDatesHandprintsFootprintsCustom wordingCustomer-supplied imagesThis does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Question 4

Do I need a perfect handprint or footprint?

Accepted Answer

No, not at all. We know that taking prints from babies and young children can be tricky, and little wiggles are all part of the process.Your print may contain:Small smudgesLight areasUneven pressureBackground marksSmall gapsMovement marksWhere appropriate, we can carefully prepare and clean the artwork while preserving the unique character of your little one’s original print.

Question 5

How long will my order take?

Accepted Answer

Because our keepsakes are personalised and made to order, production takes time.Our typical estimated production time is:3–14 WORKING DAYSThis begins once we have received everything required to create your order, which may include:PaymentSuitable handprint or footprint imagesPersonalisation detailsArtwork approvalDelivery time is additional.

Question 6

Do you offer rush orders?

Accepted Answer

Rush or priority services may be available at selected times.Please contact us before ordering.Additional charges may apply.

Question 7

What if I approved a spelling mistake?

Accepted Answer

Customers are responsible for checking artwork proofs carefully.If an error was visible in an approved proof and originated from customer-supplied information, a free replacement or refund will not normally be available solely for that reason.Please contact us and we will explain any available options.

Question 8

Can you fix a smudged print?

Accepted Answer

Sometimes limited improvements may be possible, but we do not want to invent details that may not accurately represent your baby’s hand or foot.If significant parts of a print are missing, we may:Ask for another imageAsk for another print attemptExplain what can realistically be improvedDiscuss the best available option with youOur aim is always to preserve the authenticity of your keepsake.

Question 9

Will I see my design before it is made?

Accepted Answer

For selected personalised products, yes.We may send you a digital artwork proof before production begins.This gives you the opportunity to check:NamesDatesWordingLayoutPrint positioningOverall designPlease check your proof carefully before approving it.

Question 10

How long do you keep my uploaded print?

Accepted Answer

Customer-submitted artwork and images are retained only for as long as reasonably necessary for purposes such as:Order fulfilmentCustomer serviceReorders where applicableLegitimate business recordsPlease see our Privacy Policy for further information.

Question 11

Can I send a photo taken on my phone?

Accepted Answer

Yes.A clear phone photograph is often suitable.For the best result:Place the print on a flat surfaceUse bright, even lightingAvoid strong shadowsAvoid flash glareHold your phone directly above the printMake sure the full print is visibleUse the highest image quality available

Question 12

Can I change my mind after approving the artwork?

Accepted Answer

Please contact us immediately.If production has not started, we may be able to help.If your item has already been printed, foiled, framed or otherwise produced, changes may not be possible and additional charges may apply.

Question 13

What is an inkless print kit?

Accepted Answer

An inkless print kit allows you to capture a handprint or footprint without using traditional messy ink.The print is created using the supplied materials and instructions.Full instructions should be read before use.

F O I L E D

Forever

Frequently asked questions